The prices and the sales terms showed
on these pages are for private buyers.
Stores, wholesalers and importers
are kindly requested to contact us to
info @ kromos.it
asking for their own prices and sales terms.
We are looking for reliable foreign partners
everywhere in the world.

GUARANTEES  AND  SALES  TERMS
(private buyers and samples)
 
Orders Orders are accepted if they are sent by Internet or by fax to: 0039-041-50.90.633, or 
by mail accompanied by an signed TRAVELLER CHEQUE and, in any case, in 
compliance with the following sales conditions. There are no minimum orders
Prices The prices indicated do not include the taxes applied in the country to which they are destined and are understood to be ex our workshop in Venice (ex-works). 
Delivery The goods are sent by registered mail. The delivery costs and packaging whatever the entity of the delivery is and wheresoever its destination are calculated on a forfeiture basis as follows:
Europe    : 10
America  : 15
Africa       : 15
Asia         : 15
Oceania  : 15
Please contact us for any other agreements. The goods are normally built and sent in a few days, and in any case within 30 working days after has been received and checked the payment , excepting for causes beyond our control. 
Complaints The goods travel at the client's own risk and are suitably conditioned. Any complaints for damage or tampering with the same during transportation must be raised directly and in writing with the carrier. Any other complaint regarding goods that we have sold must be made in writing, making reference to the number and the date of the remittance documentation, within 8 (eight) days of its receipt. Once this period has elapsed, the complaint cannot be accepted.
Payments Payment may be made in compliance with the following conditions:
1. International Postal Order or signed Traveller Cheque drawn in favour of:
    KROMOS GLASS di Daniele Poletti
    Via Podgora 103
    30171 VENEZIA-MESTRE - ITALY

2. Bank transfer in favor of:
    KROMOS GLASS di Poletti Daniele
    Via Podgora 103
    30170 VENEZIA-MESTRE - ITALY
    Banca: CASSA DI RISPARMIO DI VENEZIA - Ag. Di Chirignago
    BIC : CVCEIT2VXXX
    c/c : 30043/A
Guarantees All the items are covered against faults or defects in their manufacture for a period of 6 (six) months. Said warranty is limited to the object sold, with explicit exclusion of any other performance, as well as any indemnity or compensation of any kind whatsoever. The photographs contained in the catalogue are purely indicative of the models to which they refer. Any eventual small differences are a guaranty of the absolute and total manual origin of the product, which, due to its intrinsic craft characteristics is to be considered as always being in the manner of a unique piece (there are no two pieces the same). Kromos Glass does not have a stock warehouse. All the items are created by the artist as a consequence of the orders received, that is to say, a further guaranty of the piece of art's absolute uniqueness.
Privacy The personal data supplied by our foreign clients is held in maximum confidence and shall not be transferred to third parties. 
Goods returned  Each item is meticulously tested and examined in the workshop prior to being delivered. In spite of this, it defects are found, we can accept faulty products for replacement only if they are returned in their original packaging, complete with all accessories provided, with appropriate external covering on which our RAC (return authorisation code) must be indicated very clearly. Postal charges must be prepaid. In order to obtain the RAC (Return Authorisation Code), please contact us by e-mail or fax, indicating the purchase date, invoice number or other sales document and the defect discovered. Any eventual replacement is subordinate to our checking of the returned goods. Any deliveries made carriage forward and/or without our return authorisation shall be rejected.
Competent Court Any dispute that might arise shall be submitted to the exclusively competent Court of Venice. 
 
KROMOS GLASS - Via Podgora 103 -- 30170 VENEZIA-MESTRE - ITALIA
Azienda iscritta al Registro Ditte presso la CCIAA di Venezia al n.26908/1999 il 04.06.1999
R.E.A. 283984 - Partita IVA 03134390271

 Back Copyright 1999-2004 KROMOS GLASS JEWELS - ITALY
Graphic, texts, design and models of the Murano Glass Jewels are property of the Artist